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IT Support Specialist

Location : Miami, FL
Job Type : Direct
Hours : Full Time
Required Years of Experience : 3 (IT Experience)
Required Education : Associates Degree (technical field, or an equivalent combination of education, certification(s)
Travel : No
Relocation : No
Job Industry : Computer Software
Job Category : Computer Services

Job Description :
 The Technical Support Specialist is responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Some of the duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers, plus ensuring that all technical aspects are functioning optimally around maximizing computer system capabilities.
Required Qualifications :

  • Handling customer technical support cases through phone and email submission

  • Updating the company website with tech tips and brief documents

  • Evaluating system potential through assessing compatibility of new programs with existing programs

  • Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations

  • Maintaining system functionality by testing computer components

  • Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action

  • Maintain client confidence by keeping their information confidential

  • Preparing reference material for users by drafting operation instructions

  • Fluent in both English & Spanish

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